Terms & Conditions

You will be able to access most areas of this website without registering your details with us. Certain areas are only open to you if you register.

We may change these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the terms and conditions to make sure you have the most recent version relevant to your contract.

These terms and conditions are for Private Purchasers (consumers) only. For clarification a consumer is any person who does not deal in the course of their business.

If you are buying our goods to re-sell then you need to notify us in writing to open a re-seller account with us. Our contact details are on the first page of this document.

If you have any questions about these terms and conditions and how they affect you please contact telephone number 01909 768840.

You are deemed to have placed an order with us by ordering online via our online checkout process, or by placing an order over the telephone. As part of the checkout process you will be given the opportunity to check your order and correct any errors. We will send you an order acknowledgement detailing the products you have ordered. This will be done by e-mail.

We will accept your order when we confirm the order by e-mail, We will send written confirmation of order via Royal Mail if you so request.

Once the order is accepted the contract is formed, however we may still refuse to accept your order after confirmation where:

1. goods are not available, in which case we may provide a substitute of the same type and quality. You will be notified of this substitution by post or e-mail or telephone. You will have an opportunity to return the substitute goods if they are not acceptable. We will bear the cost of returning the substitute goods to our offices;
2. we cannot obtain authorisation for your payment;
3. there has been a product description error; or
4. it is logistically impossible for us to deliver the goods to that location; or
5. delivery surcharges are applicable and have not been paid; or
6. through error, we have under priced an item; we will not be liable to supply that item to you at the stated price. We will notify you of this before despatching the item to you. In those circumstances, we will also notify you of the correct price, so that you may decide whether or not you wish to continue with the purchase. If you decide not to order the goods, we will give you a full refund on any amount paid in accordance with our Cancellations and Returns Policy set out in Section 5. Below.

Delivery will take place within 30 days of the order being confirmed unless otherwise agreed with you.

For offshore or remote mainland deliveries please contact 01909 768840 for specialist advice.

Next working day deliveries:
For certain products, where specified, we may be able to arrange delivery on the next working day after receipt of your order, in which case an additional charge will apply. The order must be confirmed by 12 noon to be processed for a next day delivery. Orders placed after this time and on a Saturday, Sunday or Bank Holiday will be processed the next working day. If a next day delivery is not met we will refund the charge.

Designated day deliveries:
We may be able to arrange delivery on a specific date of your choice, in which case an additional charge will apply. Please contact 01909 768840 for specialist advice. If a designated day delivery is not met we will refund the charge, however we will not be held liable for compensation.

Saturday deliveries:
We may be able to arrange delivery on a Saturday of your choice, in which case an additional charge will apply. Please contact 01909 768840 for specialist advice. If a Saturday delivery is not met we will refund the charge, however we will not be held liable for compensation.

Our delivery service is kerb side only. If you have any special requirements or if access is difficult, please contact 01909 768840.

If access for delivery is restricted please ensure that you inform us when placing your order or in all circumstances prior to despatch of the goods. Failure to do so will result in the delivery being treated as a failed delivery if access is unavailable and may result in a re-delivery charge being applied.

If a delivery is refused at the delivery address, and re-requested for another date, we may charge for the second delivery. If you refuse to accept an item that is being delivered for any reason please log into your account and raise a ticket through the portal.

Kybotech will not be held responsible for loss of earnings due to failed or delayed delivery.

Prices listed are in GBP and are inclusive of delivery costs to selected UK postcodes and VAT, although additional charges may apply to deliveries in certain remote parts of the United Kingdom or overseas – see section 7 for details.

Latest prices are listed against each specific product on the website

Please see section 7 “Arranging and Anticipating Delivery” for specific charges in special circumstances.

Our prices are reviewed on a regular and frequent basis and any changes will be listed against each specific product on the site.

All prices must be paid in full before despatch. Payment can be made by debit card, credit card, Amazon payments or PayPal.

We accept the following debit cards: Visa Debit, Maestro, Visa Electron & Solo

We accept the following credit cards: Visa and Mastercard

When you make a payment by credit card, you are automatically covered by section 75 of the consumer credit act 1974. Section 75 is a piece of legislation designed to remove the risk that you, as a consumer, will ever get into debt paying for goods or services that you didn’t receive, were faulty or not as described. When you use your credit card to pay for goods or services between £100.00 and £30000.00, section 75 holds your credit card provider ‘jointly and severally’ responsible for your purchase. This means that you have the right to claim a refund from your credit card provider if there is a problem with the goods or services you ordered.

Please note that payments made by debit cards are not covered by section 75 of the consumer credit act 1974.

Payment is taken when we receive your order. On-line and telephone order payments are processed via our SSL (Secure Socket Layer) secure payment system.

Discounted quotations can be requested for bulk or multiple orders and by charities and community organisations.

Take a look at our general guidelines surrounding planning permission and building regulations. It’s important to remember that it’s your responsibility to check whether your circumstances require planning permission or building regulations and they can be subject to change over time.

At Garden Buildings Direct, most of our buildings are designed to not require planning permission. However, there are exceptions. If you’re unsure about planning regulations in your area, you should always check with your local Planning office who will be able to advise you on whether you will require planning permission for your garden building.

Planning Permission

Planning permission is not needed if the development matches a set of criteria - Permitted Development Rules. These are the guidelines which you can follow and if the garden building matches the criteria, planning permission will not be necessary.

Here are the Permitted Development Rules*

• Maximum height of 2.5 metres and within two metres of a boundary curtilage of the dwelling house.
• No garden building on land forward of a wall forming the principal elevation.
• No balconies, raised platforms or verandas.
• Garden buildings to be single storey with maximum eaves height of 2.5 metres and maximum overall height of four metres with a dual pitched roof or three metres for any other roof.
• No more than half the area of land around the original house* would be covered by additions or other buildings.
• On designated land buildings, enclosures, containers and pools at the side of properties will require planning permission.
• Within the curtilage of listed buildings, any garden building will require planning permission.
• In National Parks, the Broads, Areas of Outstanding National Beauty and World Heritage Sites, the maximum area to be covered by buildings are pools more than 20 meters from house to be limited to 10 square metres.

Original house: as it was first built or as it stood on 1 July 1949 (if built before that date).

Designated land: includes national parks and the Broads, Areas of Outstanding Natural Beauty and World Heritage sites. (Source – planningportal.gov.uk).

For more detailed information on Planning Permission for outbuildings, take a look at the Interactive Planning Portal.

But, the Permitted Development Rules don’t apply to my plans?

If your plans don’t match the permitted development criteria, it doesn’t mean you won’t be able to fulfil your plans for a garden building. You will need to contact your local council and apply for planning permission.

Building Regulations

Building regulation is based on the size of a garden building, as well as the use and location. For a small garden building such as a shed, you needn’t worry about building regulations.

Our buildings are not designed to meet building regulations as the majority do not need to meet them. Nevertheless, they can apply in certain circumstances so it’s important to ensure you will not be using a garden building in a way which will require any building regulations.

These statements must be TRUE:

• The building will contain no sleeping accommodation.
• If it is over 15 square metres in internal floor space, it must be at least 1m away from any boundary.
• If the building is over 30 metres in internal floor space, then you are aware the building doesn’t comply with building regulations and you intend to use it for Agricultural purposes or as a building in which people do not normally go.

If the building has anInternal floor space of up to 15m², it’s likely you will not need any Building Regulations. There’s no requirement to meet building regulations in this case, except for Sleeping Accommodation.

However, if the building has an internal floor space of between 15cm² and 30cm², the building needs to be positioned at least 1m away from any boundary. We recommend speaking your local building control office and talk through the options with them. If the building is 1m away from any Boundary, you won’t have to do this.

For outbuildings with an Internal floor space of over 30cm², the Building Regulations depend on how you will be using the building.

You can make your own checks regarding Building Regulations at Government Planning Portal.

*Regulations may have changed since date of publishing.

If you wish to cancel your order before the goods have been despatched, please log into your account and raise a ticket through the portal.

No Fuss 14-Day Returns/Money Back Guarantee

If you're not 100% happy with your new purchase, you can return it within 14 days of delivery. We're confident you'll have a happy experience when you buy from us—we know your needs by heart and all we want to nurture is a community of happy and satisfied customers. If you do have a problem though, you can return your product to us within 14 days of delivery, without any fuss - as long as you haven't used it already. Throughout most of the UK, our products are delivered and collected on our custom made fleet of BillyOh vans. In the unfortunate situation that you do want to return your purchase, please be advised that there is a small charge to cover the cost of the collection as follows: A charge of £0.70 per KG for the weight of your order The weight will be shown on your order confirmation email, as a simple number, underneath the Order Summary. This number is the weight inKG. For all orders where a surcharge has been paid, there is an additional charge, equivalent to the original surcharge paid. For the avoidance of doubt, if the original surcharge was £50, the collection cost for an order under £200 would be the £50 surcharge plus £20, a total of £70. We are able to collect any order delivered by our own Delivery Courier, BillyOh Deliveries. This includes most items that we sell. If your order was delivered by one of our couriers, including Hermes, Yodel, or Whistl, we ask you to arrange your own return using their Collection services, all of which are available online for a reasonable cost, or you can use any other courier. Please be advised that we can not accept any responsibility for damage to the goods before they arrive. Upon arrival we will photograph the return to ensure that any damage has not occured since it was received by us. When using a Courier to return your order, we strongly advise you to take adequate insurance as we can not accept any responsibility for items lost or damaged in transit.

Photographs and images on the website may have been supplied to us by the manufacturers, or with regard to our own products they will have been supplied by us but in any event they are used to represent the style of the product only.

Timber products in particular are natural products and as such are liable to colour variations.

The prices stated on this website include the cost of carriage to most UK postcode districts. However, we incur additional costs for delivery of certain products to some postcodes, these being remote areas. If we do incur additional costs we reserve the right to levy the additional charge and increase our lead times, which would also be necessary as specialist hauliers may need to be engaged.

If you have placed your order on line and an additional delivery surcharge is required, your order will be placed on hold and we will contact you to notify you of the additional charge. You can then choose to continue with your order by paying the additional delivery charge or you may cancel your order at that point.

We are unable to deliver some of our products to certain postcodes. Please see individual product pages for more details.

Please note that we operate a policy of kerb-side delivery only. If you have any special requirements or believe access to your address may be difficult for our delivery driver then please contact us on 01909 768840.

For log cabin deliveries, we need an access road capable of taking a vehicle 9 metres long and 2.6 metres wide. If we have to deliver using different vehicles or if we cannot safely bring a vehicle to your site then any reasonable costs incurred by us in arranging the delivery will be applied to your order.

Delivery times are between 6am and 7pm, we are unable to specify a time for delivery. We endeavour to deliver all goods within 30 days. Orders received on Saturdays, Sundays or public holidays and orders received after 12pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, but where we agree to a Saturday delivery, an additional charge will be levied and this will be made clear at the time of placing your order. We do not deliver at all on Sundays or public holidays. We recommend that you do not arrange any third party ancillary services (e.g. installation) until goods are delivered and checked. We cannot be held responsible for unnecessary expense incurred in this regard where the delivery DELIVERY has been relied upon but not met.

When placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you in the event of a delivery problem. If you are not going to be present to accept delivery and you wish the goods to be left unattended, please notify us prior to delivery in writing (post, email or fax) or leave a signed note in a secure place to this effect.

Once your order is placed we will send out a confirmation email, showing your contact details as provided to us, your order reference number and an estimated delivery date. In most cases, you will be contacted prior to that estimated delivery date to notify you of the exact day on which your delivery will be made.

If you miss the delivery of your order, you may incur a re-delivery charge as we have met our original delivery obligation with our first attempted delivery. If this is the case we will of course notify you, prior to the re-delivery, of any charges that may apply.

For further information and clarification regarding deliveries, please contact our sales team prior to placing your order on 01909 768840.

Delivery will be deemed as successfully made once the product has arrived at the address specified so long as the product has been signed for or a signed note by the buyer has been left to say that the goods can be left unsigned for. Where goods are required to be signed for, these must be signed for by an adult aged 18 years or more. We operate a one man kerb side delivery and delivery drivers may take photographs of the delivery and the delivery point. (Any photographs taken are only used for internal purposes such as training and delivery service improvement).

Products are your responsibility once they have been received by you, your agent or the intended recipient or a signed note has been left indicating that delivery can be left unattended. Any loss or damage to the products will be at your own risk.

In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of that organisation shall be accepted as proof of delivery of the goods to yourself.

(Calls from BT landlines cost between 5 and 10 pence per minute. Callers in the UK pay the same call charges irrespective of National Geographic Location. Charges for calls from mobiles may vary).

If there is cause for concern or any other problems identified, such as damaged parts, on or after delivery, do not attempt assembly. Please call us on 01909 768840 for further advice.

No Fuss 14-Day Returns

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English Courts.

These terms and conditions together with the privacy policy, security policy, any order, order acknowledgement and communications and payment method instructions, if any, are the whole agreement between you and us. If any provision or terms of these terms and conditions is found by any competent jurisdiction to be invalid the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

You must be over 18 years to purchase the Products and register with this website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such terms is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

We have used our best endeavours to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

These terms and conditions do not affect your statutory rights

While we endeavour to ensure that the information on this website is correct we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website or to the products and prices described in it. There will be a notice on the site advising you of this.

If you are relying wholly on any content to make your purchase decision please feel free to contact us on 01909 768840 to clarify and confirm any detail prior to placing your order with us. This does not affect your statutory rights.

Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary.

You are prohibited from posting or transmitting to or from this Website any material:

1. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
2. for which you have not obtained all necessary licences and/or approvals;
3. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
4. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Website (including, without limitation, by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses of the Licence Section.

If you place an order with us, occasionally we may use your name, product purchased and location for marketing messages displayed on our website. We care about your privacy so these messages will be depersonalised by using your name and county only.

You are permitted to print and download extracts from this Website for your own use on the following basis:

1. no documents or related graphics on this Website are modified in any way;
2. no graphics on this Website are used separately from accompanying text; and
3. any of our copyright and trade mark notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website unless subject to clause 12.i, for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

Subject to clause 11.i, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these terms are reserved.

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

1. you do not remove, distort or otherwise alter the size or appearance of the logo;
2. you do not create a frame or any other browser or border environment around this Website;
3. you do not in any way imply that we are endorsing any products or services other than our own;
4. you do not misrepresent your relationship with us nor present any other false information about us;
5. you do not otherwise use any trade marks displayed on this Website without our express written permission;
6. you do not link from a website that is not owned by you; and
7. your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in clause 12.i for breach of these terms and to take any action we deem appropriate.

You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 12.1.

Each registration is for a single user only. We do not advise you to share your user name and password with any person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

Items bought by companies or individuals for trade or resale purposes will not have any warranty other than that provided by the original manufacturer. All products are sold for domestic use only.

Any warranty offered or implied is valid for goods within the United Kingdom.

You may not assign, sub-licence or otherwise transfer any of your rights under these terms and conditions.

Kybotech try to ensure that all information on this site is accurate. However, if an error does occur we will contact you as soon as we become aware of the error, to discuss whether you wish to continue with your order or not. If you cancel your order you will receive a full refund of any charges paid in advance.

Kybotech do not provide planning advice, if you are in any doubt please check whether planning permission or building regulations are required before purchase

Vouchers can only be used online at gardenbuildingsdirect.co.uk subject to these terms and conditions, and any other specific conditions notified to you on the issue of a voucher. Your use of a voucher indicates your agreement to be bound by these Voucher Terms and Conditions. We reserve the right to withdraw, vary or cancel a voucher for any reason at any time. Vouchers may be limited to redemption in respect of certain products or services or certain products or services may be excluded from the ambit of use of the voucher, in which case notice will be given to you at the time of issue of the voucher.

Vouchers are, and remain at all times, the property of Kybotech Ltd. The right to use a voucher is personal to the original recipient and may not be transferred. No voucher may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of Kybotech Ltd. Vouchers distributed or circulated without the written approval of Kybotech Ltd, for example on an Internet message board or on a "bargains" website, are not valid for use and may be refused or cancelled. Unless expressly stated otherwise at the time of issue of the voucher, each issued voucher will be valid for use by a recipient only once.

A voucher may not be used in conjunction with any other special offer or voucher. Vouchers cannot be exchanged for cash. Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage. Supplementary charges such as delivery charges shall not be discounted unless specifically stated in the offer description. When you use a voucher you WARRANT to Kybotech Ltd that you are the duly authorised recipient of the voucher and that you are using it in good faith. If you redeem, attempt to redeem or encourage the redemption of vouchers to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.

If we reasonably believe that any voucher is being used unlawfully or illegally we may reject or cancel that voucher and you agree that you will have no claim against us in respect of any rejection or cancellation. If we refuse a voucher submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order. The failure of Kybotech Ltd to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. Kybotech Ltd reserves its rights in respect of these terms and conditions at all times. A voucher is redeemed by entering its code at the appropriate point in the online purchase process. Redemption may be subject to you providing proof of entitlement to use the voucher.

Vouchers are not currently able to be redeemed when paying via Google Checkout - please use alternative payment methods such as PayPal, our own secure check-out or over the telephone with our sales advisors.

Every building purchased on the Billyoh.com website or through an approved retailer comes with a guarantee on the wood.

Tongue and Groove Buildings - up to 10 years
Log Cabins - up to 10 years
Pressure Treatment Buildings - up to 15 years

The BillyOh guarantee covers wood against:

• rot
• decay
• insect infestation

Please note: The guarantee does not cover timber splits or warping which may occur naturally over time.

Validity of Guarantee

To comply with the conditions of the guarantee:

• The assembly instructions which are supplied with each building should be adhered to comply with the conditions of the guarantee.
• If any part of pre-treated timber is cut, notched or drilled then an approved cut-end treatment should be applied to comply with the conditions of the guarantee.
• A suitable timber treatment should be applied at the time of first build and then applied every 12 months to maintain the appearance of the timber and to comply with the conditions of the guarantee. The application and/or mixing guidelines provided by the manufacturer of the timber treatment should be followed.

Invalid Guarantee

We reserve the right not to honour claims under this Guarantee at our discretion, in any circumstances, which include, but are not limited to, the following:

• If the building has been customised or modified in any way.
• The person claiming is not the original purchaser of the building.
• The building has not been treated annually or as per the treatment manufacturers.
• The building has not been erected on a suitable sized flat, solid level concrete / slab base or placed on pressure treated bearers.
• The building has not been erected, fitted or installed correctly.
• The building is or has been placed within 2 feet (60cm) of any obstruction (walls, tress, fences etc) which can allow moisture to penetrate the timber.

General Information

Wood is a natural product and susceptible to changes in the external environment. Extremes of temperature or weather conditions will cause a reaction in the timber. Sawn timber and machine-rounded items in particular, may split. This will not affect the structural strength of the wood or the product guarantee.

The Seller shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Seller's obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller's reasonable control.

Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller's reasonable control:

• Flooding
• Storm
• Fire
• Explosion
• War or threat of war
• Sabotage, civil disturbance or requisition

These terms and conditions do not affect your statutory rights.

To ensure you are kept fully informed, Kybotech Ltd and their ecommerce websites may contact you by email and other means of communication to provide you with information on our products, services, research and special offers.

If you don't want to receive this type of communication from us you can write us to let us know at the following address: Kybotech Limited, Dukeries Industrial Estate, Claylands Avenue, Worksop, S81 7BQ. To contact us please log into your account and raise a ticket through the portal.

We strive to offer our customers garden buildings at competitive prices. We actively monitor the prices offered by our competitors and adjust our pricing where we can. But if you have found an identical building that is cheaper elsewhere we will try to match the price! The price match guarantee is only available at the time of order.